Akhil Choudhary, CEO & Managing Partner for Highspring India, with 41+ years of Industry experience has held roles of increasing responsibility within the organization across Engineering, Sales & Marketing and Support Services nationally and internationally during his professional and entrepreneurial journey.
Akhil’s leadership is characterized by a commitment to innovation and a passion for continuous learning aligned to changing business models and tech advancements.
Akhil’s strength lies in enabling building leadership and execution teams across time zones to innovate, sustain and scale disruptive business models leveraging the Managed Services and Technology space. The growth enablers and transformational results are achieved through constantly evolving Digital Services and Delivery Models by harnessing Cloud, Social, Automation, Reengineering, AI, Machine Learning and Analytics
Akhil’s has rich experience and strong domain knowledge for verticals like Manufacturing, Supply Chain, BFSI, Automotive, Logistics, ESG and horizontals like Analytics, Big Data, AI, ML, Cloud, eCommerce and Mobility.
Akhil has a deep interest in sports, reading, travelling and loves to spend time with his family.
As Managing Director of Highspring, Kaz brings over 17 years of experience in technology and operations, with a strong background in leading global teams and driving product innovation. Prior to joining Highspring, he served as a full-time employee at a major IT company, where he gained valuable expertise in global operations.
In the past eight years at Highspring, Kaz has successfully managed cross-functional teams across the US, EMEA, and India, “follow the sun” operations and ensuring seamless execution of complex projects. He currently leads the Product and Incubation team, focusing on identifying new growth opportunities and driving innovation.
Kaz also has extensive experience in offshoring and optimizing global operations, having led successful initiatives that enhanced efficiency and scalability. With a passion for fostering collaboration and delivering measurable results, He continues to position Highspring for sustained growth and excellence.
As a Managing Partner at Highspring, a leading managed service provider in the tech industry, Jason Diffendall is passionate about supporting client growth—particularly through the management of complex and atypical projects. With experience leading dozens of initiatives and collaborating with hundreds of talented professionals, Jason has driven success across a diverse range of tech operations, including Trust & Safety, Law Enforcement Response, Content Creation and Curation, and Field Sales/Marketing.
Known for a data-driven approach to decision-making, management, and project execution, Jason] brings a systematic mindset to every engagement. A strong believer in continuous improvement, he emphasizes learning not only within individual projects, but also across teams and initiatives.
Jason has deep experience launching and scaling both onshore and offshore teams, with a proven ability to build the right-sized team structure to meet the unique demands of each project.
Conrad Macaso is a Managing Director at Highspring, bringing over 16 years of experience in IT operations, infrastructure, and service delivery. He has a strong track record of building and managing high-performing technology teams across onshore, nearshore, and offshore locations. Conrad specializes in aligning IT strategies with business goals, helping clients modernize their environments through scalable solutions and strategic delivery.
He has broad experience across key areas of IT, including cloud services, networks, data protection, business continuity, and IT security. Conrad is known for his practical leadership style, client-first mindset, and focus on delivering tailored IT solutions that improve performance, enhance productivity, and create long-term value.
Phoebe Meharg, Managing Partner at Highspring, specializes in crafting flexible, efficient and scalable solutions for clients. Supporting ecommerce, media and tech companies, she has launched and grown content, project management and marketing teams in 30+ countries. Phoebe is a results-driven problem solver, who blends strategic vision with a sharp eye to detail and hands-on execution. Committed to partnership and innovation, she continuously seeks ways to improve processes and drive long-term and lasting impact for businesses in rapidly changing landscapes.
Outside of work, Phoebe enjoys exploring new cities, cheering for Bay Area sports teams, and searching for the world’s best chocolate chip cookie.
Ben Mickey is a technology executive with deep expertise in building and scaling managed services that accelerate digital transformation for enterprise organizations. With a background in software product development and leadership roles across various technology companies, Ben has helped organizations productize their delivery models and modernize operations through cloud, data, and AI-driven solutions. At Highspring, he focuses on delivering outcome-based managed services that combine technical excellence with business impact. His approach emphasizes agility, continuous improvement, and long-term value for organizations navigating complex technology landscapes.
Preeti Paliwal is Chief Growth Officer at HighSpring, India. Her key focus is driving client deliverables, expansion, digital transformation, and value creation. With a strategic mindset and a results-driven approach, Preeti focuses on scaling business operations while enhancing customer experience and service excellence.
A firm believer in value-driven partnerships, she works very closely with stakeholders to align with their business objectives with evolving market needs. Her expertise lies in crafting strategies that drive competitive advantage, operational excellence, and long-term success.
Preeti also works with multiple cross functional teams and drives organizational capability to build highly committed, capable and agile teams. She is instrumental in making strategic investment decisions that drive business growth and employee development via alliances & partnerships for skill upgradation and development programs, process optimisation by tooling & automation, user experience, infrastructure, marketing and branding.
Gaurav is Vice President – Client Partnerships at Highspring, known for creating and executing business strategies that capitalize on the company’s strength and expertise in Managed Services, Consulting, Digital Transformation, and Offshoring Solutions.
Gaurav is a results-driven leader with 25+ years of experience in building and leading large, diverse teams, navigating complex global operations and strategically leveraging business outsourcing to deliver measurable value and strategic impact across Telecom, BFSI, Utilities, and IT industries.
Gaurav drives business success through process re-engineering, change management, and strategic technology, data, and talent utilization. He is passionate about developing future leaders, fostering cross-functional collaboration, and building high-performing teams.
Joyce Samson serves as the Country Manager for Highspring in the Philippines, where she plays a pivotal role in driving operational excellence and leading high-performing teams. With a strategic mindset and a passion for innovation, she oversees Shared Services Operations including HR, finance, IT, ensuring top-tier service delivery across all business units. Joyce has successfully implemented strategies to optimize efficiency, improve processes, and achieve significant cost savings while maintaining strict compliance with company policies. In addition to her shared services leadership, she spearheads Managed Services initiatives, collaborating with global teams across India, Latam, and Southeast Asia to expand client engagement in the Philippine market. Her proactive market intelligence and hands-on approach with talent management have been instrumental in reinforcing Highspring’s competitive edge in the BPO space. Joyce’s leadership not only champions a culture of collaboration and continuous improvement but also guarantees that all deliverables are managed seamlessly. Under her guidance, Highspring in the Philippines is well-positioned to achieve sustained growth and deliver innovative, value-driven solutions.
