Cybersecurity firm builds global Salesforce support team in 4 weeks with Highspring 

The Challenge

Headquartered in the United States, this global cybersecurity firm provides cutting-edge solutions to protect organizations from online threats in an increasingly digital world. Known for their innovation and reliability, their operations are critical to maintain.  

When urgent staffing challenges arose, they needed an agile partner to ensure continuity without compromising quality. The client needed to transition its Salesforce support function from South Africa to India within a tight four-week timeline while maintaining operational continuity.  

This task was further complicated by the requirement for a team to support a hybrid work model, which posed challenges in sourcing candidates, and the need to maintain flexibility to convert high-performing contractors into full-time employees (based on evolving business requirements).  

Our Solution

Acting as strategic advisors, Highspring’s team of consultants helped the client recalibrate expectations and align talent acquisition strategies with the Indian market landscape. The team provided data-driven guidance on delivery models by leveraging insights from the Agility Index report.  

Next, the team created a customized delivery model to account for the client’s operational demands and future scalability. This model included built-in flexibility to convert contractors into full-time employees seamlessly.  

Our team also implemented a rigorous internal screening process to alleviate the client’s workload. Only the most qualified candidates were presented, drastically reducing the number of resumes the client had to review while maintaining the highest standards of quality. By deploying global resources to ensure accelerated recruitment and onboarding, Highspring met the client’s condensed four-week timeline without compromising on quality. 

Our Impact

Highspring’s solutions delivered significant results that exceeded the client’s expectations. There were zero disruptions to business-critical systems, ensuring seamless operational continuity through the transition. The Salesforce support team was onboarded and fully operational within the four-week deadline. The submission-to-hire conversion rate increased to 60% despite initial challenges like location and hybrid work requirements. The Highspring executive search team also placed the client’s chief marketing officer. 

Following the success of the initial engagement, the client doubled the scope of work awarded to Highspring, sourcing roles from other vendors to Highspring. The client expressed high satisfaction with the speed, quality, and flexibility shown throughout the process. Through strategic advisory and partnership, the client was able to effectively lay the groundwork for future success.