National healthcare IT company transforms accounts payable operations with Highspring 

The challenge

The client experienced two key challenges that impeded their operational efficiency and increased costs. The need for standardization and automation in the client’s accounts payable (AP) workflows led to fragmented operations—these inefficiencies caused processing delays, errors, and increased overhead.  

The client’s existing procure-to-pay (P2P) system was also unable to support their growing operational needs. The legacy system hindered streamlined workflows and data-driven decision-making, creating additional inefficiencies. Together, these challenges limited the client’s ability to scale their financial operations effectively, creating bottlenecks and increased resource demands. 

Our solution

Highspring implemented a multi-phased, strategic approach to address the client’s specific needs. Initially, Highspring’s Consulting team conducted a detailed target operating model (TOM) assessment of the client’s end-to-end P2P processes. By identifying key inefficiencies, the team was able to develop a future-state roadmap that emphasized automation and standardization.  

The consulting team then introduced and implemented a state-of-the-art P2P tool tailored to the client’s requirements. By facilitating an efficient transition, Highspring enabled the client’s internal teams to maintain their daily operations with minimal disruption. Comprehensive documentation was also provided to support ongoing system use and maintenance. 

Highspring’s Managed Services team also took over 80% of the client’s AP processing workload through a business process outsourcing (BPO) model. A nearshore (i.e., the transfer of a business operation to a nearby country, as opposed to a more distant location) team based in Trinidad and Tobago delivered cost-effective, accurate processing while the client retained strategic oversight. This allowed the client’s internal staff to shift focus towards high-value priorities and strategic functions. 

Our impact

The client’s partnership with Highspring delivered measurable value and transformed their operational landscape. The AP team was scaled down from nine personnel to six, leveraging Highspring’s BPO model for further capacity. Additionally, through integrated talent solutions with Vaco, all six impacted AP team members were successfully redeployed into new roles. As a result of this resource optimization and nearshoring of AP tasks, the client achieved an immediate cost savings of 32%, with additional savings expected as further operational efficiencies are realized.. Highspring’s TOM assessment and streamlined workflows also led to 20% process efficiency gains. 

Through a structured approach of delivering an upgraded P2P system and streamlined workflows, the client is now positioned to scale and expand outsourcing into other functions, including accounts receivable (AR) and general ledger (GL) accounting. By combining consulting expertise with a strong managed services approach, Highspring delivered both immediate and long-term value with no significant disruptions during solution implementation.  

Highspring’s comprehensive approach empowered the client to overcome operational challenges and achieve measurable efficiency and cost benefits. Looking ahead, the client plans to expand its collaboration with Highspring, exploring additional outsourcing opportunities across its financial operations.