Streamlining logistics for a national healthcare provider

The Challenge

A national healthcare provider required a reliable, efficient, and SLA-driven solution for managing their end user compute deployment, returns, and repair logistics. The client previously relied on a multi-vendor provider model, resulting in inconsistent service quality, inventory discrepancies, and communication gaps across locations.​

The Solution

Highspring implemented a two-phase PC Depot support model, consolidating all device management, logistics, and support processes into a single, centralized location. Our team also followed industry best practices for data confidentiality and inventory handling. This approach enabled unified inventory control, streamlined fulfillment, and faster resolution of hardware requests, while improving compliance with client SLAs.  

Our Impact

By consolidating all PC Depot services under Highspring and eliminating the client’s fragmented multi-vendor model, the organization achieved consistent service delivery, improved SLA compliance, and full visibility into inventory and logistics. Highspring also achieved over 98% inventory accuracy for the client, ensuring services maintained consistent performance both during and after solution implementation. The centralized approach streamlined communications, reduced delays, and significantly improved the end-user experience.