Virtual training & EHR go-live

Our Challenge

As the COVID-19 pandemic emerged, Carle Foundation Hospital, an integrated health system based in Champaign, Illinois, a was underway with an Epic EHR implementation including a recently acquired community hospital and 6 affiliated multi-specialty clinics. It was critical to have this newly acquired hospital on the same EHR while balancing the safety of staff and patients.

Our Outcome

A formal registration and verification of course completion was created to track student’s training status and completion. Additionally, a detailed schedule for Carle IT support resources was set and these resources assisted with remote training technology testing and troubleshooting to enable a successful training experience. Through collaborative planning, the number of on-site resources was reduced by one-third to reduce contact risk and support the health and safety of patients
and staff.

Our Solution

Carle and Highspring worked together to rapidly “pivot” plans at the 11th hour ensuring a successful and safe go-live. Together they developed guiding principles to frame key decisions.

With the guiding principles in place, the team focused on transitioning training from the traditional in-person classroom setting to being 100% virtual. Leveraging self-guided eLearning, instructor-led sessions and post class exercises. Class schedules, course materials, Provider Personalization Labs (PPL) and End User Proficiency Assessments (EUPA) were all arranged to be delivered remotely.

Additionally, a detailed schedule for Carle IT support resources was set, and these resources assisted with remote training technology testing and troubleshooting to enable a successful training experience.