Bringing IT together: Driving $12M+ in value through unified IT services  

The challenge

A national leader in home health and palliative care was facing significant challenges within its end user and field services group. It was relying on four separate partners to manage critical IT functions—including the service desk, field services, and PC depot—resulting in inconsistent service quality and fragmented support. This led to growing frustration across the organization and a negative perception of the IT department. The company knew it needed a unified, reliable approach to streamline IT operations and improve its reputation.    

Our solution

Vaco, the Talent Solutions division of Highspring, had been a trusted partner to the client since 2019—supporting IT rebuilds through multiple merger and acquisition (M&A) events. By combining its long-standing relationship with the client and Highspring’s deep healthcare and technology expertise, the team positioned themselves as more than a staffing partner—but rather a full-service integrated solutions provider.  

To help unify the client’s fragmented IT services, Highspring proposed a comprehensive, end-to-end approach, engaging specialized partners to support each function.  

To help unify the client’s fragmented IT services, Highspring proposed a comprehensive, end-to-end approach, engaging specialized partners to support each function.  

• Service desk: Leveraged Highspring’s Healthcare expertise to establish an onshore support group.  

• Field services: Engaged Highspring’s IT Managed Services to support the client’s network of more than 500 locations across the U.S. 

• PC depot: Delivered end-to-end operations and support through Highspring’s managed approach. 
  
  
  

Our impact

What began as an initiative to bring the service desk back onshore evolved into a broader IT transformation—and the results were immediate and far-reaching. By streamlining the client’s IT operations and consolidating vendor support, there were noticeable improvements in the department’s service quality, customer experience, and internal reputation. It also led to cost savings and operational efficiencies, thanks to a more unified, scalable support structure.  

This success was made possible through Highspring’s strong relationships across the organization, a collaborative delivery model, and a commitment to delivering high-quality, personalized service. Today, Highspring continues to partner with the client on initiatives like enhancing support services, strengthening cybersecurity measures, and expanding its recruitment processes to outsource for nurse practitioners.