Beauty and wellness software provider leverages strategic team optimizations to eliminate overtime costs and drive growth

The Challenge

A top beauty and wellness technology provider—offering an all-in-one booking, payments, and POS solution—faced significant operational hurdles amid their rapid growth. Limited visibility into workforce capacity made it difficult to identify underutilization or allocate resources effectively. In addition, inconsistent time tracking and gaps in leadership training further contributed to inefficiencies.  

Overtime costs—averaging $6,000 per quarter—were normalized to manage routine workloads, limiting their budget for growth initiatives and tooling innovations. These challenges strained productivity and delayed progress. They also increased pressure on internal teams, making it harder to maintain operational excellence while scaling. 

The Solution

Highspring took a relationship-driven approach, gaining a complete understanding of the client’s operational challenges and tailoring a solution aligned with their business goals. By applying its 4 Core KPIs framework—utilization, productivity, timeliness, and quality—Highspring worked closely with the client to improve visibility, optimize performance, and reduce inefficiencies. 

Highspring introduced accurate time tracking tools and protocols, enabling leadership to pinpoint underutilization and allocate resources more effectively. Performance metrics guided strategic staffing decisions, while cross-training initiatives empowered employees with versatile skills, reducing bottlenecks during peak periods.  

Implementing real-time performance tracking systems promoted transparency and accountability, helping teams monitor progress and proactively address challenges as they arose.  

Targeted coaching and leadership upskilling strengthened managers’ ability to guide teams effectively. Streamlined onboarding and leadership-led knowledge transfers minimized ramp-up time for new hires, accelerating critical integrations and reducing downtime—helping teams make an impact from day one.

Our Impact

Highspring’s solutions delivered immediate, measurable improvements across the client’s operations and team performance. With improved visibility into workforce capacity, leaders were able to distribute workloads more effectively through efficient processes. These changes reduced pressure on employees and immediately boosted team morale by establishing a culture of accountability and continuous improvement.  

Key results of the engagement included: 

• Increased productivity in critical workflows by 20% 

• Eliminated $6,000 in quarterly overtime costs—freeing resources for innovation and growth 

• Exceeded 90% team utilization rate, maximizing workforce capacity and flexibility  

• Reduced new hire ramp-up time by 25% through improved onboarding processes 

Through this partnership, the client not only solved current challenges but also established a scalable system to support future growth. Highspring empowered the organization with the tools, visibility, and leadership needed to expand its market presence.