Analyst reviewing trust and safety dashboards

TRUST AND SAFETY MANAGED SERVICES SOLUTIONS

Safeguarding what matters most—user trust and your reputation

Q: Who needs trust and safety solutions?

Any organization with user-generated content, digital transactions, or online communities benefit from trust and safety services. They help maintain safe, reliable experiences for customers while protecting the brand.

Q: How do trust and safety solutions support regulatory compliance?

Trust and safety consulting services help organizations meet global regulations by establishing escalation paths, ensuring transparency reporting, and monitoring for content or activity that may create legal or compliance risks.

Q: What is the difference between trust and safety and cybersecurity?

Cybersecurity focuses on protecting systems, networks, and data from external attacks, while trust and safety services focus on protecting people, communities, and brand reputation by managing harmful or violative content.

Q: How do trust and safety teams prevent harmful online behavior?

Trust and brand safety solutions combine proactive risk detection with moderation of harmful or policy-violating content. This reduces exposure to scams, misinformation, or abusive behavior and creates safer online experiences.

Q: What role does AI play in modern trust and safety solutions?

AI powers faster content review, risk detection, and moderation at scale. When combined with human oversight, AI enables trust and safety management services to deliver both efficiency and nuanced decision-making.

Q: Are trust and safety solutions only for large companies?

No. Trust and safety consulting and management services are scalable. Whether a company needs a small team or global 24/7 support, solutions can be tailored to fit businesses of any size.

Q: What industries benefit most from trust and safety solutions?

Industries like social media, retail, gaming, e-commerce, and software platforms gain the most from trust and safety solutions. However, any business with online interactions or user content can benefit from added protection.

Managing user-generated content poses challenges, such as ensuring compliance and reducing platform risks. Highspring’s Trust and Safety solutions blend AI and human expertise to create safe digital environments, protect your users, and safeguard your brand reputation.

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Content and safety operations

Brand protection

AI training and data labeling

Content moderation

Integrated risk defense

Legal and compliance

Emergency disclosure response

Legal operations support

Transparency reporting

Quality assurance (QA) and appeals

Age assurance

Platform integrity

Ads integrity (policy and review)

CSAM and highly objectionable content moderation

Responsible AI and red teaming generative AI

Language coverage

Brand protection

Executives discussing trust and safety strategy

Science-led wellness programs that keep teams thriving

Trust and safety work comes with unique pressures—exposure to harmful content, constant operational demands, and the risk of burnout. Our wellness program was created to address these challenges and retain top talent. Today, it underpins every trust and safety solution we deliver.

Grounded in psychological safety principles and proven to drive a 95% retention rate, the program offers practical, science-backed sessions that:

Strengthen resilience to handle daily challenges

Reduce burnout risk before it impacts performance

Equip teams with healthy coping strategies for long-term well-being

Foster a supportive, sustainable work culture across your organization

Partner with Highspring to build a wellness program tailored to your people—proven to protect well-being and sustain performance.

Specialist analyzing content integrity data

Why brands choose Highspring for trust and safety solutions

Highspring combines AI innovation with human expertise to deliver scalable, transparent, and resilient trust and safety operations. By partnering with us, you’ll protect your customers, communities, and brand reputation, all while maintaining operational excellence.

Your process, our promise.

Safeguard your customers and communities with our tailored Trust and Safety solutions designed to meet you where you are. Whether you need a partner to fully own and execute an existing process or help design one from the ground up, we’ve got you covered. From identifying risks and establishing escalation paths to moderating content and protecting your brand, our scalable BPO and co-sourcing solutions ensure a secure, efficient, and resilient online environment.

Proactive, AI-driven risk mitigation

Advanced technology anticipates and neutralizes threats before they impact your platform, ensuring a safer environment for your users.

Advanced blend of AI and human expertise

Solutions combine the efficiency of artificial intelligence with the critical thinking of human experts, providing nuanced and accurate content moderation and safety enforcement.

Full transparency and client control

Operations function as a true extension of your team. You maintain visibility and control over processes, ensuring work always aligns with your policies and goals.

Scalable solutions for any project

Whether you need a team of five or 500, our flexible models adapt to your needs. Projects of all sizes are managed, from specific tasks to comprehensive operational overhauls.

Custom frameworks to maximize ROI

Tailored strategies are developed to deliver measurable results. The goal is to improve efficiency, reduce costs, and enhance the integrity of your platform.

True partnership built on trust

Relationships are rooted in trust and empowerment. A client-centric approach ensures dedication to understanding your challenges and helping you succeed.

Always on. Always protecting.

Highspring delivers end-to-end operational support, from hiring and daily management to continuous improvement driven by AI and innovation. With a 24/7/365 global delivery model that leverages local expertise, operations run seamlessly around the clock. Highspring provides white-glove, client-centric partnerships with flexible solutions for businesses of any size.

End-to-end operations designed for impact

Outsource or co-source your entire workflow—from hiring and training to day-to-day management—while driving continuous improvement through AI and innovation.

Global delivery with local expertise

Our 24/7/365 follow-the-sun model combines nearshore, onshore, and offshore talent to ensure seamless operations around the clock. Teams bring native language skills and cultural expertise to every engagement, so your business runs smoothly anytime, anywhere.

Custom solutions that deliver measurable results

White-glove, client-centric partnerships provide flexible solutions tailored to any business size. Teams adapt quickly to your unique requirements, ensuring outcomes that make a measurable impact and move your business forward.

Professional monitoring platform safety activity

Building trust in your digital community

Effective trust and safety starts with partnership and transparency, helping you protect your brand and ensure the safety of your community. Our solutions are designed to support safety operations with clarity, enabling informed decisions while you remain in control.

Whether shaping early initiatives or navigating complex regulations, a blend of advanced AI and human expertise enables organizations to scale, mitigate risks, and strengthen platform integrity. By emphasizing empowerment, transparency, and collaboration, teams are better positioned to build a safer digital environment and achieve ongoing success.

Team collaborating on moderation workflows

Strengthen user trust and protect your brand

Partner with a managed services provider that prioritizes your strategic goals. Explore how our solutions can help your company achieve sustainable growth, contact Highspring’s Trust and Safety experts today.

Trusted by innovators, backed by outcomes.

Check out our resources—from case studies to articles—to learn how we’re partnering with leading organizations and helping shape the future of trust and safety.

Case studies:

Leveraging strategic team optimizations to eliminate overtime costs and drive growth

Learn how an appointment-booking and payments software company partnered with Highspring to eliminate $6,000 in quarterly overtime costs, increase productivity in critical workflows by 20%, reduce new hire ramp-up time by 25%, and exceed 90% in team utilization rate through a collaborative, data-driven approach.

Strengthening generative AI moderation through adversarial red teaming

Find out how Highspring partnered with a Fortune 100 IT software and services company to improve its generative AI moderation and deployed a dedicated team to execute over 110,000 high-quality AI prompts across 300 projects, identifying and documenting potentially violative content. Plus, adversarial testing in over 14 languages generated keywords and sentiment analysis to detect risks and protect the client’s brand.

Content review and validation

Discover how Highspring partnered with a Fortune 100 global retailer to accelerate training its machine learning models for approving website product descriptions. Highspring deployed a dedicated team of 300 content moderators and quality analysts, achieving a 99% quality rating and moderating approximately 8 million product descriptions per month.

Optimizing machine learning models through data labeling

Learn how a leading B2B software company partnered with Highspring to enhance its machine learning models and protect its CRM platform from phishing and scams. Highspring deployed a dedicated team to label over 2,000 policy-violation items in 13 languages within four days, implementing quality assurance measures that minimized false positives to 2%.

Articles:

How to build a safer AI future with stronger guardrails and human oversight

Artificial intelligence (AI) offers unprecedented opportunities—and a whole new world of safety threats. By combining advanced testing with human oversight, you can stay proactive and catch vulnerabilities early.

Data labeling process with AI-driven analytics

How accurate data labeling fuels AI innovation

Accurate data labeling isn’t just a technical step—it’s the foundation for AI that delivers real business results. Learn how the right strategies, tools, and expertise can turn your data into reliable, actionable insights.

As a leading customer platform for growing businesses globally, HubSpot is committed to protecting our users from scams and phishing. Partnering with Highspring has provided us with top-tier data labeling services, enhancing our machine learning accuracy and safety by design.
Mona SalviSr. Director of Product Security, Risk & Trust HubSpot

Everest Group PEAK Matrix - Major Contender 2025

Award highlight

Major Contender in Everest Group Trust and Safety Services PEAK Matrix® Assessment 2025

Frequently asked questions

Trust and safety managed services solutions

What are trust and safety solutions and why are they important for online platforms?

Trust and safety solutions combine human expertise and AI tools to monitor, moderate, and manage online activity. They’re critical for protecting users, ensuring compliance, and safeguarding brand reputation in digital environments.