Driving scalable, strategic growth with customized nearshore managed services
A large software and payments company partnered with Highspring to address technical skill gaps, enhance delivery performance, and support growing project demands through tailored nearshore and offshore solutions.
The Challenge
A large software and payments company was rapidly expanding its portfolio through a series of strategic acquisitions. While this growth was a key business objective, it also created significant operational strain and increased project demands on internal teams. As a result, the client identified critical technical skill gaps that were hindering its ability to meet key project deadlines.
Their existing nearshore and offshore solution providers lacked the agility and specialized expertise required to support their time-sensitive, highly technical project needs, creating a significant barrier to their expansion efforts.
The Solution
To resolve these operational bottlenecks, Highspring designed and implemented a fully customized nearshore and offshore program tailored to the client’s needs. This approach was supported by Highspring’s consultant health program, helping ensure sustained delivery quality, strong consultant engagement, and long-term retention. A dedicated senior engagement leader provided consistent executive oversight and accountability throughout the engagement.
Applying a strategic lens to the client’s challenges, Highspring assembled and deployed several global squads made up of security and platform engineers, product managers, and front- and backend developers—aligned to the client’s most critical technical needs. To support performance and seamless integration, Highspring implemented a comprehensive framework that included clear key performance indicators (KPIs), access to technical subject matter experts for complex issues, and a rigorous screening process that ensured quality across teams.
Our Impact
Highspring’s nearshore program delivered strong performance across key metrics, with all work completed on time and within budget. The team also reduced time to fill specialized roles to an average of two weeks, while maintaining a proactive consultant health program that drove 90% retention among team members engaged for more than 12 months.
With a practical, results-focused approach, Highspring established a strong foundation that supported the client’s continued growth and evolving skill needs. The client expressed satisfaction with the comprehensive solution, highlighting the team’s deep knowledge, consistently high-quality work, and guiding expertise throughout the engagement.
