Creating a unified, scalable business platform to position a PE-backed legal services company for growth

The Challenge

A PE-backed legal services company faced stalled timelines when a previous NetSuite implementation provider was unable to support the company’s acquisition strategy, leaving them with a fragmented system and limited reporting visibility. Disparate customer data sources, duplicate records across acquired companies, and an underperforming NetSuite environment limited scalability and M&A-driven growth. The client needed a solution that could help maximize platform performance, resume acquisition timelines, and position them for scalable growth.

The Solution

Highspring began the engagement with a target operating model assessment and NetSuite health check. Our team evaluated whether their existing technology and operating model provided the necessary foundation for growth before beginning NetSuite remediation and optimization. As part of this effort, the team implemented a series of optimizations and process improvements surrounding reporting and analytics, accounts receivable and billing automation, treasury and reconciliation capabilities, and a critical Boomi integration for data consolidation. Highspring quickly became a long-term transformation partner for the client, helping integrate more than 20 acquisitions, improving finance operations, unifying customer data, enabling cross-selling, and establishing a foundation that could support long-term scale.

Our Impact

Highspring equipped the client with a dynamic, fully integrated NetSuite platform that positioned them for success, delivering outcomes including:

• Enhanced ERP maturity 

• Faster invoicing and stronger reporting 

• Improved collections support and customer visibility 

• Scalable acquisition integration processes 

• Streamlined time-to-integrate acquisitions 

• AP processing efficiencies 

• Cash application and collection gains 
• Measurable DSO improvements