Positioning leading localization firm to achieve global scale
When a workflow update sparked a sudden surge in project volume, our client needed reliable, cost-effective support to keep global operations moving. Highspring closed critical time zone gaps and delivered seamless 24/7 coverage without inflating costs.
The Challenge
After updating its internal workflows, a leading EMEA-based localization firm faced a sharp surge in project volume for its internal project management team. As requests climbed, three operational bottlenecks began to threaten service quality and delivery timelines.
Support during APAC business hours was thin, prolonging wait times for regional stakeholders and delaying project turnarounds. A lack of dedicated weekend support slowed global operations, created gaps in continuous client service, and reduced project velocity. The workflow changes also drove an immediate uptick in incoming projects, creating an urgent need for extra project management support and a lean, round-the-clock localization solution that wouldn’t inflate costs.
The core objective was clear. The client wanted to settle into its new workflow quickly and smoothly without sacrificing quality. Yet without stronger APAC presence and weekend coverage, the mounting project volume threatened to slow operations and delay regional deliveries.
The Solution
Highspring stepped in with a practical, lightweight support model designed to absorb the extra project volume and fill the exact time zone gaps where the client was stretched thin.
We placed experienced localization project coordinators across APAC and UCAN hours and added weekend support to prevent workflow disruptions and keep project queues moving 24/7. We also brought on seasoned coordinators who understood the localization industry inside and out, so they could step in immediately and manage the increased workload without a slow onboarding period. To keep costs in check, we designed a streamlined team structure that delivered complete coverage and added capacity while keeping overhead low.
The client had previously worked with members of the Highspring team and recognized our deep localization and project management experience. They trusted us to step in, adapt to their new processes right away, and handle the surge without a steep learning curve.
Our Impact
By partnering with Highspring, the client turned a spike in project management workload into a reliable, steady operation, delivering key outcomes including:
- Smooth workflow transition: Additional project management support handled the sudden surge in volume, helping the client settle into new processes without missed deadlines or service disruptions.
- 24/7 global continuity: Extended support across APAC hours and weekends delivered true round-the-clock coverage and significantly improved overall turnaround times.
- Cost-effective scalability: The client gained full global coverage and expert project management capacity through a slim, efficient model that fit comfortably within its budget.
