The Challenge
A leading distribution solutions provider supporting the restaurant industry faced operational challenges within its supply chain planning environment. The organization wanted to expand its processes and the Blue Yonder platform to additional business units while also enabling new capabilities through a version upgrade.
However, the environment was heavily customized and underutilized in its current state. The business also wanted to fine-tune its forecasting processes to enhance the scalability of planning capabilities and increase planner productivity.
Our Solution
Highspring quickly formed a strategic partnership with the client. To kickstart the project, Highspring initiated a comprehensive assessment of the organization’s current systems and processes, comparing them against industry best practices. This evaluation identified opportunities to improve processes and streamline the technology stack by eliminating unnecessary customizations and leveraging the native functionality of existing tools.
To expedite value delivery and achieve a faster return on investment, Highspring deployed its supply chain-as-a-service (SCaaS) as an accelerator, supporting the deployment of new capabilities while onboarding additional business units. Following the successful implementation of refined processes, Highspring extended this alignment across other brands serviced by our client. This holistic approach helped standardize operations, enhance planning capabilities, and improve overall planner efficiency across the organization.
Our Impact
Highspring’s engagement helped the organization strengthen its supply chain planning capabilities while improving efficiency and visibility across its operations. Key results included:
- Forecast accuracy: Improved forecasting practices to regularly incorporate market intelligence using Demand360.
- Streamlined business processes: Established sustainable user workflows to support ongoing operations and integrate additional business units.
- Accelerated time-to-benefit: Leveraged SCaaS so the client’s planners could focus on forecast enrichment for new menu items, promotions, and limited-time offerings while maintaining adoption momentum.
- Ingredient-level planning: Enabled store-level ingredient planning for greater visibility and accuracy.



