Global foodservice platform and franchise operator unifies operations onto a single, scalable NetSuite Platform
Highspring combined NetSuite with the Franchise Management bundle to enable automated billing and reporting and to unify disparate systems.
The Challenge
A leading global foodservice franchise platform operating thousands of locations across multiple brands and international markets was operating within disconnected legacy systems and struggling with fragmented financial data, extended billing cycles, and unreliable data. There was an immediate need to create visibility across the entire enterprise to improve franchisee performance and unify disparate systems.
The Solution
Highspring delivered a phased engagement, starting with a deep-dive technical assessment followed by designing a new data architecture, before ultimately implementing automated solutions across billing, revenue, recognition, and reporting.
Highspring combined NetSuite with the Franchise Management bundle, enabling automated billing and reporting and connecting NetSuite data to AI tooling. This enabled on-demand reporting, without requiring custom report development to bridge the ERP gap, and improved enterprise-wide access.
Our Impact
The new architecture—anchored by NetSuite with API-driven integrations across franchise and financial systems—ensures long-term data integrity, streamlined billing processes, and enterprise-wide visibility across all brands and locations, generating results including:
- Reducing billing cycles from 3 days to just hours
- Unifying multiple brands on a single platform
- 16,000+ invoices generated within first billing run
- 15,000+ customer records consolidated across 10+ subsidiaries
